Welcome to Linortek Technical Support! You will find various information on this page that can help you setup the device.
Video Tutorials
Getting Started Video
To get started setting up your device. you will first need to find the IP address from your network to access the software. All of our devices are shipped as DHCP enabled, when a Linortek device is first installed on your network, it automatically obtains a web address from your router if your router is set up to assign one. If your router is not set this way, it is suggested that you turn that feature on so you can operate your device and assign it the IP address of your choosing. Linortek Discover Program will automatically locate your device on your network. The Discover is a Java program, Java runtime needs to be loaded to use this feature. Java can be found here: http://java.com/en/download/index.jsp.
Please note: Ensure Java is installed before downloading the Discover app.
Click here to download the Discoverer app
Installing Java and the Linortek Discover App
Setting Time and Date
Digital Input Settings
Wiring Guide Video
Wiring IoTMeter to a Circuit on Equipment
For this video we used a 9-volt battery as a stand-in for a piece of machinery. The meter can run on any circuit from 5-24VDC. For voltages above 12VDC use a 2.2k ohm inline resister between the machine and your IoTMeter. The WiFi IoTMeter can be wired the same way, using the green and white wires for Digital Input 1 and brown and blue wires for Digital Input 2
Wiring a Bell to Netbell-K
You can install our Extra Loud Bell or Buzzer the same way. Make sure to use the suitable power supply with your bell or buzzer.
Wiring a Bell to Netbell-2
You can install our Extra Loud Bell or Buzzer the same way. Make sure to use the suitable power supply with your bell or buzzer.
Wiring Netbell-NTG to an amplifier
Advanced Setting Video
iTrixx-WFMN Wireless Hour Meter Initial Setup
Updating Your Linortek Device’s Software
Setting Up a Manual Push Button on Netbell Device
Configuring the Hour Meter on the IoTMeter
Configuring a Netbell-NTG to schedule and play tones
How to Port Linortek Device to the Internet
Using Relay Output or Digital Input to Trigger Remote Devices
Introducing Netbell BellScheduler – Manage Multiple Netbell Devices from One Simple to Use Interface
For various reasons, you might want to reset your SERVER to factory default, you need to use the RESET and RELOAD switches to do the resetting.
FAQs
General Questions
Can I use one controller as a master controller?
Yes, you can have one controller setup as a master controlling multiple slave controllers over the network by linking their IP address together.
How can I factory reset my device?
Press the RESET button, then hold the RELOAD button until the red light stays solid. The power needs to be one while doing this. You can check this document for more details: https://www.linortek.com/download/Reset-to-Factory-Default.pdf
How long can I run the wires to the bell from the device?
250 feet using 18 gauge wire and 500 feet using 16 gauge wire.
I’m having trouble setting up my unit to send emails.
Currently our units are only able to send non-SSL emails, so sites like Gmail, Hotmail, Yahoo are unable to receive emails. We are able to make it work by using our Godaddy mail server. Also any mail server that does not require the SSL should work.
My device keeps reset, I can see Watchdog reset in the logs, how to fix?
If your device keep resetting, there might be something wrong in the software. You can try one of the following:
1. Reset to factory default. Here is an instruction of how to reset to factory default: https://www.linortek.com/download/Reset-to-Factory-Default.pdf
2. If the board still resets itself, you will need to update the software. Here is the instructions of how to update software: https://www.linortek.com/download/netbell_downloads/netbell_documentation/Update-Software-Instructions_2.pdf
What are the advantages of choosing Linortek products over other competitors?
All of our units are tested to make sure they are working as intended before being shipped to our customers. Our customer support is top notch and we provide an easy to install system combined with direct support to help with any complications.
What do the LED’s mean on my Linortek unit?
The RED LED is the heartbeat LED, it lets you know the unit it powered on.
The GREEN LED means that the unit is communication to the network.
The BLUE LED is a marker that allows you to know which unit you would like to find on the Discoverer program.
What is the default log in credentials of my Linortek device?
The default log in credentials are username: admin and password: admin
What is the difference between a Netbell-2 and a Koda 100?
The Netbell-2 uses the same hardware with the Koda 100, it includes all the features the Koda 100 board has but installed with bell scheduling software that is specially designed for control a bell system. The Koda 100 is a generic web relay board.
Will I need hire a professional to install my Linortek system?
In most cases our system is very simple to install, however for more complex systems and long runs of wires, a professional electrician may be necessary. Our All in one systems however can alleviate this problem by making it even more convenient for setup.
IoTMeter Questions
Any real-time data analysis possible?
The web page and the HourCollector App provide real time data.
Can I get report “As per shift timings”?
In a standard unit you can set the time interval for reporting. We do have some other customers built their own program to for this kind of custom report, we do have RESTful command available for custom developed application.
Can I log an alarm signal?
There are 16 built-in schedules with IF then THAT statement, which you can use to set different tasks, also you can select send you email for that event. All the events will be logged on the Log page.
Can I monitor 10 different machines from one place?
Yes, we have a custom developed desk app that can monitor multiple hour meters from one interface.
Can I synchronize the meter with the machine’s controller?
We have two options for the hour meter software: Resettable or non-resettable. For the resettable version, you can set the hours as the same as your equipment. The default software is resettable.
Can I use your hour meter to count twistlock operations? I have a PLC that could send a pulse to your meter. I read on your spec sheet that the resolution for your meter is 1/100 hour. So I guess if I turn my output on for 36 seconds per twistlock operation, the hour meter could read the twistlock counts. My only concern would be how long the meter would last since I am not sure what the input circuitry is.
As long as your PLC can send a voltage between 5 – 48 VDC, a 36 second pulse will count a .01. The meter’s maximum count is 999,999.99.
How long would it take to fully recharge the battery? Our machines sometimes spend time in the maintenance area and are fully powered down. If the battery is fully drained, what happens to the meter?
The battery only runs the board’s internal clock. Any settings and meter information are saved onto permanent memory. A depleted battery will recharge within 5 hours.
I need to send the data through a 3G/4G network as I don’t have access to any wired internet network. Do you offer a GSM router solution?
Our hour meter device can’t send data through a 3G/4G network unfortunately. But you could use one GSM router to provide network connection to our device.
Is it possible to view the run hours directly on the hours meter in the way that you would traditionally do with a basic non-networked version? Currently our WiFi network does not cover the entirety of our production areas.
We can connect using a phone app like TCP Telnet Terminal. Using a password you can make a local connection. Another way to do so is to setup a local WiFi router (doesn’t need to connect to the Internet), then having all the WiFi Hour Meter connected to that router, and a computer connected to the same router for capturing the data with the HourCollector app. If you have a way to upload csv file to your management system, you can upload the csv file created from the app, or you have to manual input the data. Once you have WiFi network available, you can automatically pull the data using JSON format.
Is there a way to get information from multiple meters into a database system at regular time intervals or something like that?
We have a desk app called HourMeter Collector. You can use it to view every hour meter on your network and load the information onto a .CSV file. This can be opened as a spreadsheet or injected into any other database program. By default it collects data every 2 minutes, however you can change the interval as needed.
Regarding the data processing, can the data be exported to a csv file? Sent to another online platform?
We have a HourCollector desk app that can be used to monitor multiple equipment. Once the desk app is opened, it will create a csv file automatically and save the hour readings every two minutes by default. We also have a couple ways to integrate the hour data to your own system (RESTful API or XML).
There might be times where the device is not powered for days when doing repairs or maintenance. How long can the rechargeable battery last without power for offline time keeping backup?
The built-in rechargeable battery will last approximately 7 days.
We are trying to switch to a usage based maintenance model and would like to use networked hour meter. I just want to ask though do you have a networked Hour Meter available that will also display the number of hours run at the machine?
Yes, our regular network hour meter has been used by many big manufacturers in the US to monitor the equipment run time. You can monitor the hours from its landing page without logging in to the unit, or monitor from our HourCollector desk app.
What would be the power consumption for one meter?
The power consumption of one meter will be 90 – 100 mA, and with both relays active it will be 120 – 130 mA.
Where the data store? In the meter or in the cloud?
All of our devices have a built-in Server (just like a PC), the data is saved on the Server.
Netbell Questions
How far can I run the wires to the bell from the device?
250 feet using 18 gauge wire and 500 feet using 16 gauge wire.
How many bell schedules can I schedule?
You can schedule up to 500 events through the Netbell software.
Network Questions
How do I find the IP address of my Linortek Device?
You can download our Discoverer program to find the IP address on your network here, https://www.linortek.com/downloads/support-programming/
Additionally you can use the “ping Server” command in your command prompt, or connect it directly to your computers ethernet port and use the default IP address 169.254.1.1.
I cannot find my Linortek product in the Discover program?
The most common issue we have seen this happen is if your computer uses WiFi, and the WiFi network is on different subnet of your Linortek device connected to. To fix, turn off the WiFi and make sure the Linortek unit is on the same subnet as your computer.
The other possible issues might be the firewall on your computer is preventing the connection, or your VPN could be blocking the connection if that applies to you. Make sure you have turned off your firewall, and antivirus.
If you still have problems, you can connect the unit directly to your ethernet port on your computer, then open command prompt and type “ping Server”. This should give you the IP address of the unit, the factory default is 169.254.1.1. Type the IP address into a chrome or Firefox and it should bring you to the Login web page.
I have downloaded the Discoverer program, however it is not running?
Make sure you have downloaded the current version of Java, this can be found here; http://java.com/en/download/index.jsp. You may also need to restart the discover program after you do this.
If my internet or network goes down, will my bell/buzzer schedule still work?
With the ability to become a standalone system, our advantage is being able to still function in the case of a network outage.
My device keeps resetting and I can see “Watchdog reset” in the logs. How can I fix this?
If your device keeps resetting, there might be something wrong in the software. You can try the following:
1. Reset to factory default. Instructions can be found here: https://www.linortek.com/download/Reset-to-Factory-Default.pdf
2. If the board still resets itself, you will need to reload the software. Instructions can be found here: https://www.linortek.com/download/netbell_downloads/netbell_documentation/Update-Software-Instructions_2.pdf
Contact Us
If you still need help, please feel free to contact us using one of the following tool. Our office hours are from Monday-Friday, 9am-5pm Eastern Time.
Contact Us by Phone:
Contact us by Live Chat
You can start a chat with us by clicking the icon on the bottom-left corner of the browser.
Remote Support
If you need remote help with software troubleshooting, click the Download button below to run Remote Support software and have your remote access ID and password ready before calling us.
Linortek Quick Support (11.7 MiB)
Contact Us by Email:
